What is your refund and return policy?Updated a year ago

We accept returns up to 30 days after order date, if the item is unused and in its original condition, and we will refund the full order amount including shipping costs for the return. Products must be unworn, unwashed, and with all original tags attached. Full return policy can be be viewed here https://parfaitlingerie.com/pages/return-policy-30 

If you receive a free promotional product as part of your purchase, the free item must also be returned.

Canada Order Returns: Orders will be charged a CAD $14.95 fee for returns.

To initiate a return please visit our returns portal here https://parfait-lingerie.happyreturns.com/

In the event that your order arrives damaged in any way, please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. If you have any further questions, please contact us at [email protected]