What is your refund and return policy?Updated 3 months ago

We accept returns up to 30 days after order date, if the item is unused and in its original condition, we will refund the full item cost. When you opt-in free returns coverage at checkout, your return shipping label is included, allowing you to return any item(s) in your order for an exchange, refund, or store credit for FREE. If you decide not to buy the returns coverage, you can still return your items, but you will be responsible for the cost of the return shipping label. Initial shipping charges, if any are not refundable. Products must be unworn, unwashed, and with all original tags attached. Sale Items marked as Final Sale are not eligible for returns or exchanges. Returns or exchanges past the 30 day window are not accepted, no exceptions. Full return policy can be be viewed here https://parfaitlingerie.com/pages/return-policy-30 

If you receive a free promotional product as part of your purchase, the free item must also be returned.

Canada Order Returns: Orders will be charged a CAD $14.95 fee for returns.
UK Order Returns: Orders will be charged for full return shipping cost.

To initiate a return please visit our returns portal here https://parfaitlingerie.com/apps/redo/account/login

In the event that your order arrives damaged in any way, please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. If you have any further questions, please contact us at [email protected]